ekbd Privacy Policy

ekbd (referred to in this policy as "we", "us", or "our") operates the online casino and sports betting platform accessible at ekbd.org. We are committed to protecting the personal data of every user who interacts with our platform, whether during registration, gameplay, financial transactions, or general browsing. This Privacy Policy (the "Policy") sets out in clear and formal terms how we collect, use, store, share, and safeguard your personal data, and how you can exercise the rights that belong to you in respect of that data.

By accessing ekbd and using any part of our Service, you acknowledge that you have read and understood this Policy and that you consent to the data practices described herein. If you do not agree with the practices described in this Policy, you should not use the ekbd platform. We encourage you to read this Policy in full before registering an account or making any deposit.

ekbd collects different categories of personal data depending on how you interact with our platform. The categories listed below cover all standard data collection points across the Service. We do not collect more data than is reasonably necessary to provide a secure, functional, and compliant gaming experience.

ekbd processes your personal data only for specified, explicit, and legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The following are the primary purposes for which your data is used:

• Account creation, maintenance, and management — including identity verification, password resets, and account security checks.
• Processing deposits and withdrawals securely through bKash, Nagad, and Rocket, and maintaining accurate financial records.
• Delivering platform services, including enabling gameplay, awarding bonuses, and providing real-time sports betting markets.
• Complying with our Know Your Customer (KYC), anti-money laundering (AML), and responsible gaming obligations.
• Detecting and preventing fraud, account abuse, multi-accounting, and other prohibited conduct as described in our Terms & Conditions.
• Communicating with you about your account, transaction confirmations, security alerts, and — where you have opted in — promotional offers relevant to your interests.

ekbd does not use automated decision-making or profiling in a manner that produces significant legal effects or similarly significant effects on you without first obtaining your explicit consent or providing you with a meaningful right to object.

ekbd processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity involved. We identify the applicable legal basis for each processing activity and can provide further details upon request.

Contractual Necessity

The majority of data processing on ekbd is necessary for the performance of the contract between ekbd and the User — specifically, to provide the gaming and betting services that the User has requested. This includes processing registration data, managing the account, executing deposits and withdrawals, and settling bets.

Legal Obligation

ekbd is subject to legal and regulatory obligations that require us to collect and retain certain categories of personal data. These include obligations relating to KYC verification, AML compliance, fraud prevention, and record-keeping. Processing under this basis cannot be refused by the User.

Legitimate Interests

In certain cases, ekbd processes personal data based on its legitimate interests in operating a secure, commercially viable, and fraud-resistant platform. This includes fraud detection, platform analytics, security monitoring, and improvement of the Service. Where this basis is relied upon, we have assessed that our interests do not override your fundamental data protection rights.

Consent

For certain processing activities — in particular, the sending of direct marketing communications and promotional materials — ekbd relies on your freely given, specific, and informed consent. You may withdraw your consent at any time by contacting us at [email protected]. Withdrawing consent does not affect the lawfulness of any processing carried out prior to that withdrawal.

ekbd does not sell, rent, or trade your personal data to third parties. We share personal data only where it is strictly necessary for the delivery of the Service or where we are legally required to do so. The categories of recipient to whom we may disclose your data are as follows:

• Payment service providers: Mobile financial services such as bKash, Nagad, and Rocket receive transaction data strictly to the extent required to process your deposits and withdrawals. These providers are contractually bound to handle your data securely and only for the stated purpose.
• Technology and infrastructure providers: Hosting, content delivery, security monitoring, and fraud detection service providers who access personal data only as processors acting on ekbd's instructions and subject to strict confidentiality obligations.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive limited session-level data to deliver their game products within the ekbd platform. Such providers operate under their own privacy frameworks and handle data only as necessary for game delivery.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, ekbd may disclose your personal data to competent authorities. We will notify you of any such disclosure where we are legally permitted to do so.

All financial transactions on the ekbd platform are conducted in Bangladeshi Taka ৳ through supported mobile financial services. When you initiate a deposit or withdrawal via bKash, Nagad, or Rocket, the relevant payment data — including your wallet reference number and transaction amount — is shared with the respective service provider solely to execute that transaction. ekbd does not store your full mobile wallet credentials, PIN, or authentication codes.

Transaction records — including deposit amounts, withdrawal requests, timestamps, and method references — are retained by ekbd for a minimum period as required by applicable record-keeping obligations. These records may be accessed by our compliance team in connection with KYC verification, AML checks, or the investigation of a dispute raised by you or by a third party.

ekbd uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how users interact with the Service so that we can improve it. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

Essential Cookies

These cookies are strictly necessary for the platform to operate. They manage your login session, keep you authenticated during gameplay, and maintain your account state across pages. The platform cannot function without these cookies and they cannot be disabled.

Preference Cookies

These cookies remember your platform settings such as language preference and display configurations. They allow us to personalise your experience without requiring you to re-enter your preferences on each visit. You may disable these cookies via your browser settings, though doing so may affect your experience on the platform.

Analytics Cookies

We use analytics cookies to collect aggregated, anonymised data about how users navigate and use the platform. This data helps us identify performance issues, understand user journeys, and improve the overall experience. Analytics cookies do not identify you personally — the data collected is statistical in nature.

You can manage or delete cookies through your browser's built-in settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that restricting certain cookies may impair the functionality of the ekbd platform.

ekbd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. Our retention practices are as follows:

• Active account data: Retained for the full duration of your account's existence on the platform, plus a minimum post-closure retention period as required by applicable regulations.
• Financial and transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with standard financial compliance requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later.

When the applicable retention period expires, ekbd securely deletes or anonymises your personal data in a manner that prevents reconstruction of the original data. Data that has been anonymised is no longer considered personal data and may be retained indefinitely for statistical or analytical purposes.

As a user of the ekbd platform, you have a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and will not charge a fee for exercising your rights in standard circumstances.

• 👁️Right of Access: You may request a copy of the personal data we hold about you, together with information about how and why it is being processed.
• ✏️Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• 🗑️Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right is not absolute and may be limited by our legal obligations to retain certain records.
• ⏸️Right to Restriction: You may ask us to restrict the processing of your personal data in certain circumstances — for example, while a disputed accuracy is being investigated.
• 📦Right to Portability: Where processing is based on your consent or on a contract with you, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• 🚫Right to Object: You have the right to object to processing based on legitimate interests, including profiling. You may also object at any time to the processing of your data for direct marketing purposes.

We will acknowledge your request promptly and aim to resolve it within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it. Please note that some rights are subject to conditions and exemptions — we will always explain our position clearly if we are unable to fulfil a request in full.

ekbd takes data security seriously and has implemented a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to, the following:

• SSL (Secure Socket Layer) encryption on all pages where personal or financial data is transmitted, ensuring data in transit cannot be intercepted in readable form.
• Access controls that restrict internal access to personal data on a strict need-to-know basis, with role-based permissions and audit logging of all data access events.
• Regular security assessments and vulnerability testing to identify and remediate weaknesses in platform infrastructure before they can be exploited.
• Incident response procedures that activate immediately upon detection of a suspected data breach, including assessment, containment, and notification protocols.

Despite these measures, no platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ekbd will notify you without undue delay using the contact details registered on your account. If you become aware of any unauthorised access to your account or any suspected security incident affecting the ekbd platform, please contact us immediately at [email protected].

The ekbd platform is strictly an adult service and is not directed at, designed for, or intended to be used by persons under the age of 21. ekbd does not knowingly collect personal data from any individual who is under 21 years of age. If we become aware that we have inadvertently collected personal data from a person who is under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the ekbd platform, please notify us immediately at [email protected].

ekbd reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to the way in which we process your personal data, we will provide advance notice to registered users via the contact details held on their account, or by placing a prominent notice on the platform. The revised Policy will take effect from the date indicated at the top of the updated document.

Your continued use of the ekbd platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must stop using the platform and may request the closure of your account by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which ekbd handles your personal data, please contact our support team. We are committed to addressing your queries promptly and transparently. Please note that our support email is displayed as plain text only and is not a clickable link.